You ask - we answer

 1 - Please tell me how quickly do you ship the order?


    We usually send the order the next day, after receipt of money on the account (unless force majeure circumstances arise. For example, clarification of the telephone or parcel machine). If payment is made via Paypal, bank transfer and bank link, then the money will be received on a business day immediately. If payment is made via VISA / MASTERCARD, then the money will be received on the next business day in the afternoon.

2 - I want to buy some goods from you, but they are out of stock for a long time. How to be?


    In this case, you need to write to the support service that you want to order the desired product and its quantity. We will include it in the order and let you know when it arrives. If the order was made, but subsequently not redeemed, then in the subsequent pre-order it will be necessary to make 100% payment in advance.

3 - I do not live in Estonia, but I purchased this product in Russia and liked it very much and would like to buy it from you, is it possible to deliver to another country?


    Yes, it is possible, write to the support service, we will specify the amount for the forwarding service. Postage depends on the weight and size of the parcel. Payment is made according to the invoice issued from us.
    Shipping within Estonia 1.99 euros, if the order is more than 32 euros, shipping is 0 euros.
    Postage via Smartpost Finland starting from € 10, rest of Europe starting from € 15. The exact price list of prices and countries, is sent by smartpost, see here https://uus.smartpost.ee/en/sending-parcels-to-europe/sending-parcels-to-rest-of-europe/europe-pricelist
    Postage via parcel machine Omniva, Latvia from 6 euros, Lithuania from 7 euros. The price list is here https://www.omniva.ee/public/files/failid/hinnakiri-pakk-pakiautomaat-ari-est-ru-2018.pdf
    Postage via Omniva to Lithuania starting from 13 euros, Latvia from 11 euros, Finland 16 euros. The price list for postal services, other countries, you can find on the website omniva.ee link here https://www.omniva.ee/public/files/failid/hinnakiri-pakk-standardpakk-ari-est-en-2018.pdf

4 - Is it possible to return the goods if something does not fit?

    According to the rules of e-commerce, goods can be returned within 14 days if they have not been used in their original packaging.
    We would like to draw your attention once again:
    1) when buying, read the composition of the product, in order to avoid the appearance of allergies to this cosmetics. If in doubt, we advise you to read the reviews of this product. For example, you can refer to the site https://ecogolik.ru/sostav_kosmetika/
    2) Natural and synthetic smells are very different from each other. Therefore, smells, for example: the smells of beldi are revealed only after applying them to the skin of the body.

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